(1) Leadership involvement…sets the pace for our journey by establishing the vision, policies, priorities and strategies. Leaders communicate these by creating an environment that supports trust, teamwork, risk taking, initiative, reward and continuous improvement. Leaders initiate and sustain quality in the culture, a responsibility that cannot be delegated.

(2) Dedication to the mission…is reflected in all we do as a team. No matter what the role – from flightline to family care – every person is critical to achieving our goals in the Civil Air Patrol.

(3) Respect for the individual…happens as we recognize everyone’s skills and contributions. Rank and level of responsibility shouldn’t be the measure for respect. Success comes when you understand and appreciate each person’s contributions to the team.

(4) Decentralized organization…breaks down functional walls and eliminates layers of bureaucracy. By aligning an organization to support critical processes, both customer and stakeholder prosper. Decentralizing organizations returns decision-making authority to the appropriate level.

(5) Management by Fact…uses realistic measures to help indicate when, where and how to improve the most important processes. Data driven decisions help identify smarter, more productive ways to accomplish the mission.

(6) Empowerment…giving peoples the tools they need to do their jobs. Leaders who have learned to use empowerment find their roles enhanced – not weakened. The goal is to create an environment in which properly trained subordinates can continually improve the organization. This encourages innovation and risk taking. However, empowerment is a two-way street. Once a leader empowers an individual, they must accept the responsibility and accountability that comes with empowerment.